Why am I receiving an error message when applying a promo code?

We are sorry that you are having trouble!

If you are  receiving one of the below error messages: 
- Promo code is invalid
- Promo code is not applicable
- Promo code has already been used
- Promo code has expired

When applying a promo code to your order, please confirm that the items in your basket qualify for the offer by reviewing the following details shown on the promo code banner:
- Promo code date and time
- Applicable items
- Terms and conditions
- Basket size requirements